Refund policy
Casa Mia Collection want our customers always to have an enjoyable experience, from your first glimpse at our online store to when you enter the store, all the way until you finalize your purchase. If you’re not happy with your purchase, we will do our best to make things right, which is why we offer a comprehensive exchange or return program for the first 48 hours after delivery. Please be sure to familiarize yourself with the policy before completing your order.
To Return Unopened Items
Please contact our Customer Service to get a return authorization at info@casamiacollection.com within 48 hours of order or delivery if any changes request or damages.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@casamiacollection.com. Please note that returns will need to be sent to the following address: 1937 Hollywood Blvd, Hollywood FL 33020, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@casamiacollection.com.
For a full refund, the product must return in the original packaging. You will be responsible for the shipping costs related to the return of your order.
If you have requested assembly services, you are still responsible for retaining the original packaging, so be sure to save your original packaging.
- Package is delivered directly to the room of your choice.
- The furniture is unpackaged and trash is removed by our service provider.
- Delivery up to 2 flights of stairs included.
- Customer signature required. Please make sure to notify the delivery provider of any damage or your desire to return your order at the time of delivery.
Returns will only be accepted if the product is in its unused, new condition. Products that have damages, scratches, assembly marks, etc. or any will not be eligible for a return.
- At the time of delivery, the carrier will provide you with a receipt and a Bill of Lading. Both are your record of shipment, an agreement of delivery, plus confirmation of the condition of your item.
- Thoroughly inspect your cargo at the time of delivery and before you sign all documents. Do not sign the Bill of Lading until you have examined each item.
- After the order is made it cannot be canceled or changed. If your order had any problems please contact us at info@casamiacollection.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Returned items will be inspected within 2 days of receiving the merchandise into our warehouse, to ensure that they are in new condition.
- Any items returned in new condition with its original packaging will incur a return shipping fee which will be deducted from the refund amount.
- Any items returned or cancel in new condition but without its original packaging will incur up to 35% restocking fee and a return shipping fee, which will be deducted from the refund amount.
- Damages incurred during return shipping due to insufficient packaging will not be eligible for a refund.
- The original sale shipping or delivery charges are non-refundable.
- After we have inspected the returned goods, it generally takes 7 to10 business days for a refund to be credited back to you.
- For any assistance, call our Customer Service Department at (954-674-2626, Monday through Friday, 1:00 pm to 5 pm Eastern time.
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Important Details for Scheduling Your Delivery Appointment
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Casa Mia Collection will call you 24-48 hours before delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to help the transport of your purchase.
- Delivery teams are only able to deliver Monday-Friday during standard business hours, and they we provide a 2 to 4 hours delivery window.
- Inform a Casa Mia Collection representative if you have any circumstances that could affect the delivery (additional fees may apply):
- Very narrow driveway
- Dead-end street
- Ferry for island locations, etc. (fees may apply)
- The driver will need to park in a specific place
- Delivery to a side door or garage entrance
- Please make sure not to miss your delivery appointment or else you will incur additional delivery fees such as re-delivery, storage charges and/or return shipping cost
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Non-Refundable / Final Sale.
All items purchased from our clearance or any section or Items marked as Final Sale or Floor Samples cannot be returned.
FINAL SALE: NO REFUND ALL DAMAGES MERCHANDISE MUST BE REPORTED WITHIN 48 HOURS AND MUST BE IN ITS ORIGINAL FACTORY PACKAGING Received
Reporting damages on your order:
We package our products to remain intact during the transit to your home, however, sometimes things can occur that are beyond our control. If in the unlikely event, your item arrives in less than perfect condition please call us at (954) 674-2626 or email us at info@casamiacollection.com within 2 days of receiving the product and we will do our best to make it right.
SHIPPING/DELIVERY INFORMATION Standard Delivery (Curbside)All freight is delivered to the curb or end of driveway outside the requested delivery address
- You will be responsible for transport beyond that point
- The orders will come in the original packaging
- Customer signature is required.